Frequently Asked Questions

Please find our product FAQs at the bottom of our individual product pages

What is the Standard Delivery Time?

Our Standard Delivery time is between 2-4 Business days. Although, an Express Delivery option is available for £0.99 with a Delivery Time of 1-2 Business Days. For more information, visit our Shipping Policy.

Do you offer Returns & Refunds?

You can view our complete return policy here. In short, we offer all Smartbud customers 90-Days Warranty.

If you have any issues, just get in touch with us at [email protected] and one of our friendly customer reps would be happy to help.

Where do you deliver to?

We are based in Essex, United Kingdom and have partners all across the globe. This allows us to offer Worldwide shipping. To find out more, please see our Shipping Policy.

What payment methods do you accept?

We accept all standard payment methods including Visa and MasterCard. We also accept Apple Pay, Google Pay, PayPal and Klarna.

Is Smartbud compatible with iOS/Android?

Yes, Smartbud can be used on any smartphone by downloading our free ‘Smartbud’ App in the App/Play Store on your phone.

How often should I replace the Ear Tips?

For a better user experience, we recommend replacing the ear tip every 2-3 months (this can be adjusted according to the frequency of use)

I think my product is faulty, what is your policy?

We strive to provide our customers with excellent quality products, therefore if you recognise what you believe is a faulty product, please get in contact with us at [email protected].

We will be in contact with you as soon as possible and assess the issue. Please see our Refund Policy for more information.